Privacy Policy (Including Cookies):

This policy is to confirm that Ellipsis Training & Adventures Ltd takes the security and privacy of customers very seriously and explains how we use any personal data we collect from you when you use our website. We strive to conform with UK and European Data Protection laws. We do not share any information with third parties, nor do we collect or retain any information other than that necessary for us to provide our services to you.

We will uphold the 6 principles for data processing: Lawfulness, fairness and transparency; Purpose limitation; Data minimisation; Storage limitation; Integrity & confidentiality (security), and Accountability. This policy aims to cover these principles.

There are two important roles regarding data use. These are:

Data Controllers– a person who (either alone, jointly or in common with other persons) determines the purposes for which, and the manner in which, any personal data is to be processed.

Data Processors– in relation to personal data, means any person (other than an employee of a data controller), who processes the data on behalf of the data controller. (“Processing”, in relation to information/data, means obtaining, recording or holding the information/data or carrying out any operation or set of operations on it, including; organisation, adaptation or alteration of the information/data, retrieval, consultation or use of the information/data, disclosure of the information/data by transmission, dissemination or otherwise making available, or alignment, combination, blocking, erasure or destruction of the information/data.

Under these definitions, Ellipsis Training & Adventures Ltd is a data controller, and Go Cardless and Stripe (the payment system providers we use) are both data controllers and processors. They have their own procedures for their responsibilities.

Ellipsis Training & Adventures Ltd is registered with the Information Commissioner’s Office (ICO), registration number ZA783986.

What data do we collect?

If you email us or sign up for a service, Ellipsis Training & Adventures Ltd will obtain the following information; Name, Email Address, Address, and Phone Number.

How do we obtain your data?

You directly supply Ellipsis Training & Adventures Ltd with any data we collect. This is collected and processed when you register online and place an order for any of our products and services, voluntarily complete a customer survey or provide feedback on any of our products/services, or use/view our website via your internet browser’s cookies.

Ellipsis Training & Adventures Ltd may also receive your data indirectly from Go Cardless and/or Stripe when a service is purchased. This includes Name, Email address, Address and service purchased.

How do we use this data?

We will use your personal information necessary for us to provide our services to you. We do not share any information with unrelated third parties nor do we collect or retain any information other than is required for the provision of our products or services. Information collected during the online registration process will be stored securely. Information collected will be securely destroyed if it is no longer required by Ellipsis Training & Adventures Ltd. You may request details of personal information which we hold about you under the Data Protection Act 1998 and General Data Protection Regulation 2016. If you would like a copy of the information held on you please write to us at  teamsteadman@crossfitellipsis.com.If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

The data we collect is necessary to process your order, manage your account and email you as part of our update service. When your order is processed by our payment providers, Go Cardless or Stripe, they may send your data to (and also use the resulting information from) credit reference agencies in order to prevent fraudulent purchases.

We will not share your data outside of our organisation otherwise.

How do we store your data?

Ellipsis Training & Adventures Ltd securely stores your data electronically.

Your data will be kept for a period of 1 year, or the duration of your service with us and 1 year thereafter. Once this time period has expired, we will contact you to ask if you wish to remain on our database. If you ask to be removed we will delete your data manually unless you have an ongoing service with us, in which case we may email you to ask to you review and update your details. Data will be amended each year as part of our review process.

Alternatively you may email us at any time at teamsteadman@crossfit.com and ask us to delete your data.

Security of information

Personal information collected by Ellipsis Training & Adventures Ltd and our websites (www.ellipsistrainingandadventures.com and www.crossfitellipsis.com) is stored in secure operating environments that are not available to the public. Security measures include strong, multiple password protected systems.We will protect your personal information no matter where we process or store your data.

Marketing

Ellipsis Training & Adventures Ltd would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. Please email us at teamsteadman@crossfitellipsis.com to action this.

What are your data protection rights?

Ellipsis Training & Adventures Ltd want to make sure you are fully aware of your data protection rights. As such, every user is entitled to the following:

The right to access – You have the right to request copies of your personal information from Ellipsis Training & Adventures Ltd. We may charge you a small fee for this service.

The right to rectification – You have the right to request correction of any information you believe to be inaccurate, and completion of any information you believe to be incomplete.

The right to be informed – we cover this by the information included in this policy.

The right to erasure – You have the right to request that we erase your personal information under certain conditions.

The right to restrict processing – You have the right to request the restriction of processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to the processing of your personal data, under certain conditions.

The right to data portability – You have the right to request thatEllipsis Training & Adventures Ltd,transfers the data that we have collected to another organisation, or directly to you, under certain conditions.

Rights relating to automated decision making including profiling – You have the right to challenge and request a review of the procession provisions if you believe the rules are not being followed.

If you make a request, we have one month to respond. To exercise any of these rights please email us at teamsteadman@crossfitellipsis.com or write to us at: EllipsisTraining & Adventures Ltd, Greenesk, Cushnie, Alford, Aberdeenshire, AB33 8LD.

The Data Protection Officer for EllipsisTraining & Adventures Ltd:

Rachel Steadman

Email: teamsteadman@crossfitellipsis.com

Cancellation of services

Ellipsis Training & Adventures Ltd offer various lengths of services – the minimum is 1 calendar month. You are free to cancel after this time. Ellipsis Training & Adventures Ltd also offer longer contract periods. If you purchase a service, we operate a 14-day cooling-off period, during which time you may cancel your package provided no work has been started and/or no additional communications made.Ellipsis Training & Adventures Ltd operates a fair and respectful membership policy by allowing clients to continue this monthly “rolling” contract without fixed terms or tie-in agreements (but subject to a 30-day notice period of cancellation of direct debit). In return, Ellipsis Training & Adventures Ltd assume similar fairness and respect from Clients by honouring the 30-day cancellation policy. Should a Client wish to terminate their membership agreement, a letter of their intent should be received by Ellipsis Training & Adventures Ltd at least 30 days in advance of the next payment date. This will subsequently terminate the agreement.If a Direct Debit instruction is returned to Ellipsis Training & Adventures Ltd unpaid as a result of service cancellation without prior notice of intent, it will result in a charge being incurred by Ellipsis Training & Adventures Ltd that will ultimately be passed on to the Client and may involve a third-party debt management company if necessary.All monthly fees must be paid in full, regardless of usage. There is no refund in whole or in part. Packages are non-transferrable. If you pay for a month and do not supply the information requested, you are not entitled to a refund or extension.If you cancel your package and were on a deal/price we no longer offer, you will not be entitled to this offer again if you decide to purchase future services.In the event of Ellipsis Training & Adventures Ltd becoming unable to take on new clients, we will create a waiting list. If you cancel your package, your place will be given to the first person on our waiting list, and you will go on this waiting list and will have to wait until there is a place before you can re-join on whichever programme you are on (Trainer Development / Affiliate Systems).

Cookie Policy:

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website we may collect information from you automatically

How do we use cookies?

EllipsisTraining & Adventures Ltd uses cookies to help us understand how you use our website.

What types of cookies do we use?

There are a number of different cookies, however our website uses the following:

Functionality – we use these cookies so that we recognize you on our website and remember your previously selected preferences. This could include what language you prefer or your locality. A mixture of first and third-party cookies are used.

Advertising – we use these cookies to collect information about your visit to our website, the content you viewed, links you followed, information about your browser, device and IP address. Limited aspects of this data may be shared with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser to not accept cookies. However some of our website features may not function as a result.

Privacy policies of other websites:

Please note that EllipsisTraining & Adventures Ltd does provide links to other sites (notably our payment systems, Go Cardless and Stripe). Once you have used these links to leave our site, you should note that we do not have any control over that other website, our privacy policy only covers our own website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.Our website, particularly the blog, and associated Facebook and Instagram accounts, may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. EllipsisTraining & Adventures Ltd cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question. We have no responsibility for the content of the linked website(s).

Third Parties

Where we engage third party contractors (e.g. coaches, presenters) to perform services for us, those third party contractors may be required to handle your personal information. Under these circumstances, those third party contractors must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this. Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Go Cardless & Stripe

EllipsisTraining & Adventures Ltd makes use of third party software to manage client payments, provided by Go Cardless and Stripe. They have their own privacy and data security policies with regard to client information. You can access this information on their respective websites.

Changes to our Privacy Policy

This policy is under regular review. We reserve the right to change our Policy at any time and should this occur, the amendment will be posted on our website and will be effective immediately. This policy was last reviewed 11th August 2024.

Contacting us

If you have any questions about our Privacy Policy, the data we hold on you, or you would like to exercise one or more of your data protection rights, please get in touch. You can email us at teamsteadman@crossfitellipsis.com or write to us at EllipsisTraining & Adventures Ltd, Greenesk, Cushnie, Alford, Aberdeenshire, AB33 8LD.

Should you wish to report a complaint or you feel that we have not addressed your concern in an appropriate manner, you may contact the Information Commissioner’s Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

icocasework@ico.org.uk